We love first-time guests — and we know that booking a vacation rental you haven’t stayed in before involves a bit of trust. To help make that easy, here are the answers to the questions we hear most often before guests arrive at their Casa Durango property.
How Do I Access the Property?
All our properties use keyless entry, so there’s no key collection or front desk check-in to worry about. You’ll receive your access code ahead of your arrival date. Check-in is straightforward — arrive when you’re ready (within your check-in window), enter your code, and settle in.
What’s Included in the Property?
All Casa Durango properties are fully equipped for a self-catering stay: bedding and towels, a fully stocked kitchen (cookware, utensils, coffee maker), wifi, and the basics you’d expect in a well-set-up home. Each property listing details exactly what’s included, so you know before you book.
Is There a Minimum Stay?
Minimum stays vary by property and season. Most properties have a 2-night minimum, with longer minimums during peak periods like summer weekends and ski season. Check the individual property page for current requirements — or search your dates to see what’s available.
What’s the Cancellation Policy?
Our cancellation policy is detailed on each booking page. In general, we offer more flexibility on direct bookings than you’d typically find through a platform. If something changes with your plans, reach out early — we’ll do our best to work with you.
Can We Bring Our Dog?
Some of our properties are pet-friendly and some aren’t — it varies. Check the individual property listing or get in touch before booking and we’ll point you to the right option. Durango is an exceptionally dog-friendly town, so if you do bring one, they’ll have as good a time as you do.
What Should We Know About the Farm Stay?
Our farm property sits 9 miles south of Durango — quiet, spacious, and genuinely unlike a standard rental. It’s a working farm environment, so expect natural surroundings, some wildlife, and a bit of distance from town. Perfect for guests who want that, and something to know if you’re expecting walkable nightlife.
Still have a question we haven’t answered? Get in touch — we’re happy to help. And when you’re ready, check availability and book direct for the best rates on your Durango stay.